Privacy & Cookies Policy
Hookstone Dental Care is committed to protecting and respecting your privacy and ensuring that your personal data is handled securely and responsibly.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy & Cookies Policy.
We collect the minimum amount of information necessary to provide you with a satisfactory service. This Policy explains what information may be collected, how it is used, and the circumstances in which it may be disclosed. Your use of this website gives us the right to collect such information in accordance with this policy.
We are committed to protecting your privacy and maintaining the confidentiality of your personal information.
Hookstone Dental Care acts as the “Data Controller” for the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information Collected
We may collect any or all of the information that you provide to us, depending on the type of interaction you have with us, including:
Name
Address
Telephone number
Email address
Details submitted through contact or enquiry forms
Information relevant to appointment requests
Technical information relating to your use of our website (such as IP address, browser type and pages visited)
If you become a patient of the practice, additional personal and health information will be collected in accordance with our separate Patient Privacy Notice, which is available at the practice on request.
Other information that may be required from time to time to process a request may also be collected as indicated on the website.
How We Use Your Information
We use the information collected primarily to:
Respond to enquiries or requests made via the website
Provide services requested by you
Improve our website and user experience
Maintain internal records
Data collected in the UK is held in accordance with applicable data protection laws. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identification should you wish to obtain information about your account or personal data.
We will only process your personal data where we have a lawful basis to do so, including where it is necessary for our legitimate interests, to fulfil a contract with you, to comply with legal obligations, or where you have provided consent.
Cookies
What Are Cookies?
Cookies are small information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies help display information on a website in a way that matches your interests. Most websites use cookies.
What Cookies Are Used on This Website?
The cookies used on this website may be grouped into the following categories:
Essential Cookies
Some cookies are essential for the operation of our website and enable core functionality such as page navigation and access to secure areas.
Analytics Cookies
We may use analytics cookies (such as Google Analytics) to collect information about how visitors use our site. This information helps us compile reports and improve the website. The information collected is anonymous and includes the number of visitors to the site, where they came from, and the pages they visited.
Retargeting Cookies
We may collect data about your activities that does not personally identify you when you visit our website or other websites where our advertisements may appear. This information may include the content viewed, the date and time of visits, and general location information associated with your IP address. This information may be used to provide more relevant advertising.
Social Sharing Cookies
We may use cookies that allow you to share content directly on social networking or sharing platforms such as Facebook or Instagram.
Where required, you will be asked to consent to non-essential cookies via our website cookie banner before they are placed on your device.
How Can I Reject or Opt Out of Cookies?
If you wish to reject cookies used by this website, you can delete them from your browser settings. Most browsers also allow you to prevent all or some cookies from being stored on your device in the future.
For more information on how to delete or disable cookies, please use the “help” function within your browser or visit www.allaboutcookies.org
Please note that disabling cookies may affect the functionality of this website.
Disclosure of Information
We do not disclose personal information obtained through this website to third parties except where necessary to provide a service you have requested or where required by law.
We may use your information to keep you informed about services or developments related to our business. You will be given the opportunity to opt out of any marketing communications at any time.
We may, from time to time, provide anonymised, general information to third parties, such as the number of visitors to our website, but this will not include information that identifies individuals.
We may share data with trusted third-party service providers who assist us in operating our website or business (for example, website hosting or IT support providers). These providers are required to keep your information secure and to use it only for the agreed-upon purposes.
Data Security and Retention
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.
Personal data will only be retained for as long as necessary for the purpose for which it was collected or to comply with legal, regulatory or professional requirements.
Your Rights
Under data protection law, you have rights including:
The right to request access to your personal data
The right to request correction of inaccurate data
The right to request erasure of your data where appropriate
The right to restrict or object to processing
The right to data portability
The right to withdraw consent where processing is based on consent
Changes to This Policy
Any changes to this Privacy & Cookies Policy will be posted on this page and will supersede previous versions. We recommend that you review this policy periodically to ensure that it continues to meet with your approval.
Contacting Us
If you have any questions about this Privacy & Cookies Policy, or if you wish to request details of the information we hold about you, please contact us at: